Comments for DIGTAO - Truth About DIRECTV Exposed

Comment on Subscriber Drained for Late Friend’s Services – Is it DirecTV’s Mistake? by Stonecold-satguys

Stonecold-satguys — Mon, 21 Feb 2011 14:22:41 +0000

This was not because of refer a friend, I seen this happen only a handful of times since working at dtv for the past couple of years.

Customer 1 refers Customer 2. They are both on the phone to make sure that Customer #1 gets credit for sendign Customer 2 dtv way.

Order gets setup and dtv ask for a card to complete the order for the 21 in delivery and handling charges fr the equipment. Friend 1 either doesnt hav the money right now or doesnt have a debit / credit card and using one of those prepaid dealswhich dtv system does not accept so friend one being a good friend steps up and pays the 21 dollars and friend 2 there dear friend.

Well that places friends 1 card on file with freinds 2 account and if friend 2 never calls in his own number to replace friends 1 nothing ever get removed. The card is not charge it just sit there if the account should go inot collection or unpaid amount.

Friend 2 pays bill on time and regular so friend 1 card is never hit . Then freidn two looses service either by non payment or death in this case . No one calls to get anything straighten out account goes into collections and then it charges friend 1 card not knowing it is friends 1 card it just a computer after all.

Friend 1 calls upset for good reason we will out a form and get friends 1 money back.

Comment on Unplug DirecTV, Scams Uncovered by erik

erik — Mon, 07 Feb 2011 18:14:39 +0000

I am not in the business of slandering competitors without reason, but it’s good to stay aware of the facts. I would rather choose to focus on the attributes of my company. While DirecTV was given an “F” by the Better Business Bureau, DISH network was rated #1 in Customer Satisfaction in 2010 by ACSI. DISH offers a higher quality product at a much better rate. Take a look at Dishnetwork.com to find more reasons to choose DISH!!

Comment on Customers in Vermont Finally Reach Settlement with DirecTV by Chuilin » Blog Archive » Subscribers Stand Against Illegal Practices of Satellite TV Providers

Mon, 07 Feb 2011 05:40:04 +0000

[...] are claiming restitution from the company, to which the company has even agreed. It has agreed to settle long-run disputes with Attorney Generals of 50 states of the United States by paying $13.25 million compensation. In [...]

Comment on Restitution for Consumers : A Lesson for Satellite TV Providers in America by How to Tackle DirecTV Malpractices | Teep.Info

How to Tackle DirecTV Malpractices | Teep.Info — Mon, 31 Jan 2011 09:12:10 +0000

[...] viewsPermalink Simple, you should immediately file a complaint with Attorney General of your state. As soon as you see through the trickery of any company, you [...]

Comment on Customer Retention Malpractices – Who Are the Sufferers? by Elias

Elias — Sat, 29 Jan 2011 15:59:15 +0000

Man I just feel horrible reading this…your TV is supposed to be source of entertainment, enjoyment, and relaxation, not the focal point of frustration. I guess I just feel lucky as a DISH Network customer…the techs are awesome and efficient, and the few times I had a problem they were right there either in person or over the phone to fix it for me or get it taken care of. They offer the most HD in the industry and also rank higher in Loyalty, Value, and Customer Satisfaction. I’d recommend a service just because my experience AS A CUSTOMER has been fantastic.

Comment on Customer Retention Malpractices – Who Are the Sufferers? by Angie Theis

Angie Theis — Wed, 29 Dec 2010 11:00:19 +0000

DTV is a joke!! We cancelled on the day that THEY told us our contract was up and they still charged us an early cancellation fee!! Apparently the rep told us the wrong date and they won’t reverse the fee!! We have filed complaints with the FTC and BBB. I am 100% sure there will be a class action and we will all get our money back!

Comment on Unethical Practices by DirecTV – EXPOSED! by Rob Kendrick

Rob Kendrick — Wed, 29 Dec 2010 10:58:31 +0000

For those of you who hate Directv (like I do) I urge you to visit this link. I got them caught in their on promises and shows how they stopped keeping them.

http://www.youtube.com/watch?v=XAZlHFzdfY8

Pass it along.

Comment on Unethical Practices by DirecTV – EXPOSED! by Jason Coulon

Jason Coulon — Wed, 29 Dec 2010 10:56:02 +0000

I cancelled my credit card too, before I terminated service. It is the only way to stop them from taking money from your account. Make sure you file your complaints with the BBB, FCC, FTC and attorney general !!!

Comment on Customer Retention Malpractices – Who Are the Sufferers? by Shirley Blalock

Shirley Blalock — Wed, 29 Dec 2010 10:52:02 +0000

Directtv sucks!!! Don’t ever pay with your bank card they can use it for an unauthorized charge like the did me!!!!!!!!

Comment on Customer Retention Malpractices – Who Are the Sufferers? by Rick Robbins

Rick Robbins — Wed, 29 Dec 2010 10:47:52 +0000

I used to work for this disgraceful excuse of a company, in the customer service dept (surprise surprise) of all places. ATTENTION all DTV customers, They do not give two flying shits about you!! They don’t care about what you want or need as a customer, they will do EVERYTHING they can to cut corners and dry your wall…