Mar

DirecTV Bills Subscribers for Uninstalled Services

Sophia Johnson Category

DirecTV is certainly losing grounds to other satellite TV service providers in the United States. Owing to its numerous allegations and controversies, which are even at present increasing, DirecTV seem to be completely debacle. In fact, there is yet another complaint against the provider. All these issues are surely affecting the reputation of the company, slowly though. According to this recent allegation, a subscriber has expressed his grief and anger that DirecTV billed him for uninstalled services, which is a sheer portrayal of negligence and carelessness. How can a huge company like DirecTV commit such a blunder with its customers?

Getting to the facts and figures of this horrid incidence, this subscriber has signed up with DirecTV. But installation could not be done due to some HOA approval, which needed 2 months time. And so his services were cancelled, as installation was not done. So, once the approval was received, the subscriber called up for re-instate his account, but nothing could be done by the DirecTV customer care (whom we have known by now as non helpful). However, he was billed for the first month. This was not an issue with him.

Finally, the service was restored but instead of a base package, he had to take the NFL pack, which was a loss for him. To make the matter worse, he was continued to bill for the old service, which was never installed!! His several calls to DirecTV turned futile as nothing was done in his favor. He spent hours on the phone, and every time he was told that a supervisor would get back to him. But unfortunately no one responded. He was continuously billed and double-billed, which was very annoying for him; however, the customer rep could not figure out what was going wrong! As a result, he had to cancel his credit card, which he didn’t want to be charged anymore! Charging him early cancellation fee was the height of DirecTV malpractices, because the company was charging him for the services which he never discontinued, just postponed!