Yes, it is true that scam and deceptions of DirecTV are on the rise. Be it DVR issues, billing issues or customer service complaints, people in the US have had enough of malpractices of DirecTV, which is no doubt, a popular satellite TV service provider in America. People are highly concerned that how can a provider like DirecTV (not to forget its fame due to its numerous packages and hundreds of channels) can cheat its subscriber on such a grand scale? It is really becoming a big issue day by day. However, even after many revelations of scams followed by the company, the problems are increasing with each passing day.
People who have subscribed with DirecTV know best about the different kinds of problems that they had to face with the company. To top it all, they keep trying to reach the DirecTV manager or supervisor, but all goes down the drain. In fact, they are kept on hold for several hours and still they don’t get to talk to them! Truly, subscribers are facing the brunt post enrolling into contract.
Recently, a subscriber has complained that the DVR that was provided by the DirecTV was faulty. It was not operating properly. The customer had to wait for 15 minutes before being able to change the channel. At some time, it even took an hour for them to switch to another channel. They tried calling DirecTV customer service many a times, but they never sent a technician, and always fixed the problem over phone. After troubleshooting, the DVR would work for just two days and then return to same old condition, which was very peculiar. In spite of paying monthly fee to DirecTV along with maintenance charges, the satellite TV giant didn’t help this customer with its defective DVR. It is really pity that the customer is harassed by this company.
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