Feb

DirecTV Distorts Contract to Retain Subscriber

Sophia Johnson Category

Truly, DirecTV is leaving no stone unturned to retain subscribers, no matter how deceiving it can be, though. Yes, you have heard it right, DirecTV, a leader in providing digitized entertainment, has goofed up things for its subscribers. People are confused, irritated and furious with anger. However, it seems to have no effect on the company, who is continuing with its malpractices.

Recently, a DirecTV subscriber has claimed that he was deceived by the company! Well, not new for us, though the reason can be. This time DirecTV has misled consumer through misrepresentation of the contract. The customer has alleged that what was offered in the contract was not that was ultimately in his kitty. According to him, he had agreed in the contract there would be no increment in the monthly charges, however, when he received the bill, there was a hike of about $13!

As the incident goes, the subscriber was with DirecTV for a couple of years, and he wanted to change the provider. Thereby, he asked the representative of DirecTV to review his present contract details. However, on learning that the customer was looking forward to discontinue services, the representative proposed lucrative offers to retain customer. And as we are aware that DirecTV can go to any limits to retain its subscriber, although wrongly.

No doubt, this customer was also tempted and he took up the contract. But when he received the bill, he was shocked to find that his monthly bill had increased, which led to disputes with the company. He also faced other problems with the giant as well, which were resolved gradually.

But this one, the increase in the monthly bill issue is still pending, and he is pissed off with the company. He is of the view that according to the contract which he signed, he was not supposed to get any additional charges on the receivers that he has. But unfortunately, he was charged for these. The consumer is still hoping to resolve this discrepancy soon.