Mar

DirecTV Lends a Deaf Ear to Senior Citizens

Sophia Johnson Category

This is true that DirecTV a popular and leading satellite TV provider in the United States of America turns a deaf ear to all the problems and issues faced by senior citizens of the nation. The company is reported to have no effect in spite of repeated phone calls regarding installation charges, which were excessive. This is perhaps another complaint by a subscriber, whose father was charged disproportionately. And to top it all, explanation was not provided to them regarding these undue charges against mere installation process. Although we have known about different complaints and malpractices, this is just another addition to the list. It seems that the company just wanted to extract money from this senior citizen and thereby charged him twice.

To give you the complete information of the incident, the father of the subscriber is a senior citizen. DirecTV was installed in his house, and the technician asked for some extra money. However, when he asked the reason, he was not explained. Moreover, he was also not told anything about the DVR, which was not provided.

A couple of days later, then the subscriber told his father to inquire about the DVR and to his surprise he was told that another $250 will be required for the same. Finally, the subscriber called up the customer services representative to find out the reason for non-delivery of DVR and the excessive charges. However, the rep did not care to offer reasonable explanation, which ultimately proves that DirecTV pays no heed to the needs of senior citizens of the country. This is really disheartening.

In any country, we find companies coming up different schemes exclusively meant for elders of the nation. Whereas, DirecTV on the contrary showed disrespect to senior people, which is just not right on the part of a satellite TV giant. It not only charged elder citizens excessively, but also ill-treated them, which is unethical.