Getting to the facts and figures of this horrid incidence, this subscriber has signed up with DirecTV. But installation could not be done due to some HOA approval, which needed 2 months time. And so his services were cancelled, as installation was not done. So, once the approval was received, the subscriber called up for re-instate his account, but nothing could be done by the DirecTV customer care (whom we have known by now as non helpful). However, he was billed for the first month. This was not an issue with him.

Finally, the service was restored but instead of a base package, he had to take the NFL pack, which was a loss for him. To make the matter worse, he was continued to bill for the old service, which was never installed!! His several calls to DirecTV turned futile as nothing was done in his favor. He spent hours on the phone, and every time he was told that a supervisor would get back to him. But unfortunately no one responded. He was continuously billed and double-billed, which was very annoying for him; however, the customer rep could not figure out what was going wrong! As a result, he had to cancel his credit card, which he didn’t want to be charged anymore! Charging him early cancellation fee was the height of DirecTV malpractices, because the company was charging him for the services which he never discontinued, just postponed!

Recently, a consumer has complaint that DirecTV has charged him for the extra channels that are provided with the NFL ticket pack even after cancelling the same. He is feeling depressed and low as to why he was deceived with this NFL ticket. He complaints that as soon as the NFL playoffs began, he immediately called up the satellite TV DirecTV to cancel the extra channels aired with NFL ticket, which was agreed upon by the DirecTV representative over the phone.

But to his surprise, he noticed that he is still continuing to receive those channels. To his shock, he even received the monthly bill for the same. Once again when he called up DirecTV customer care, they simply refused that to do anything about it, as they were of the view that he never called them to cancel the services! This is really awful to know that the brand company like DirecTV can play such safe games with its customers. The question will definitely boggle us that why did it lie to this subscriber over the phone and the reason for being so careless with their customer care services!

In this incident, the consumer has complained that in spite of repeating the fact that he will not be able to afford to more than $29.99 deal, actually it turned out to be something different. While signing up with DirecTV, the consumer had confirmed the monthly rental several times with the customer representative, who said that he will be enrolled into $29.99 offer. The subscriber even explained this clearly that he would not be able to pay anything more than this as a subscription.

In addition, he told them he required 2 receivers within the same price range so that he can watch satellite TV in his bedroom as well. In fact, even to this the DirecTV rep confirmed that he would receive everything within $29.99 and will not be required to pay anything more. According to the consumer, “I questioned this again and explained to him that I didn’t want any surprises and I didn’t want to agree to something on the phone and get a bill for something totally different. He assured me that this would not be the case.”

However, even after repeated requests and confirmations, everything was in a topsy turvy, when the installation was completed at his place. When he called up, the DirecTV rep told him that they would not be able to provide him what was agreed to him. This was really upsetting was the consumer. He felt deceived, which he actually was! Now, the problem is that neither he can continue with the services nor can he disconnect DirecTV. And the bill that he received from DirecTV was around $400, which is pretty hefty!

Many DirecTV subscribers have suffered at its hands. A lot of consumers who selected DirecTV for their ultimate satellite TV experience, have complained that for varied reasons that they had to discontinue the services prior to the end of contract, which attracted huge cancellation charges. A few of subscribers did not like the lineup of channels that was offered by DirecTV, whereas others were fed up with DirecTV careless customer care services. Some others had tough time settling bills with the satellite TV giant, whereas others were simply lured into the contract employing unclear sales pitch and advertisements. So, several people in America have had tough times with DirecTV, due to which they simply cancelled services before termination and finally had to pay termination fee.

Therefore, it is very important that you pick the satellite TV provider post checking the facts thoroughly. You should find out about different packages and prices a company is offering. Besides, it is very significant that you read the contract carefully before signing it. In fact, Better Business Bureau has also laid down certain guidelines for consumers so that they do not fall prey to satellite TV providers like DirecTV, who has become popular over the last three years for its malpractices and deceitful schemes.

DirecTV is a leading satellite TV provider in America, which has lately seen many lawsuits, allegations and has also received punishment for the same. However, it seems to have affected its business procedures in no way. It is still continuing with its scams and goof ups. And we cannot just let pass this another complaint. People should definitely know about this allegation as well.

One of the DirecTV subscribers has complained that in spite of cancelling the DirecTV services and repeatedly asking them about the final bill, the satellite TV giant charged him through his debit card. Isn’t this really disheartening? How can a huge company like DirecTV be so careless in its business procedures? Or better still, it did so purposely?

Well, whatever is the reason; the point at present is that the subscriber is facing the brunt with the company. He has called up customer care several times, but they have been of no help to him. He is a loser at present, who has spent longer hours on the phone for several days and has still lost money from his debit card. Even the subscriber is seeking help, for he feels that he did everything that he is supposed to unlike the customer representatives of DirecTV, who are never helpful.

What is more shocking is that the company reserves the information on file with a condition. This has been proved by an incident that a DirecTV subscriber faced, while he wanted to buy a HDDVR receiver and wanted to replace the usual HD receiver. Without any issues, he agreed to the first few things comfortably. He was even willing to willing to pay handling fee of $26 along with the $99 for the upgrade. Besides, he even agreed to a 24 month agreement. However, when the customer care representative revealed him that if he didn’t allow the rep to keep the credit card info on file, then he will not be able to purchase a receiver, which was really shocking for him.

When he asked for the reason, he was told that in case customers failed to pay bill on time, then the same will be deducted from their credit card. The subscriber was disappointed, as he was with DirecTV for 15 long years. But still he was not allowed to buy the receiver since he refused to allow them to keep cc information on records. As a result, he immediately cancelled the services. When the company cannot trust its long time consumers, then it cannot expect the same from its subscribers as well. So, in case, you are buying anything from the company through credit card, you should be very careful.

People who have subscribed with DirecTV know best about the different kinds of problems that they had to face with the company. To top it all, they keep trying to reach the DirecTV manager or supervisor, but all goes down the drain. In fact, they are kept on hold for several hours and still they don’t get to talk to them! Truly, subscribers are facing the brunt post enrolling into contract.

Recently, a subscriber has complained that the DVR that was provided by the DirecTV was faulty. It was not operating properly. The customer had to wait for 15 minutes before being able to change the channel. At some time, it even took an hour for them to switch to another channel. They tried calling DirecTV customer service many a times, but they never sent a technician, and always fixed the problem over phone. After troubleshooting, the DVR would work for just two days and then return to same old condition, which was very peculiar. In spite of paying monthly fee to DirecTV along with maintenance charges, the satellite TV giant didn’t help this customer with its defective DVR. It is really pity that the customer is harassed by this company.

Many consumers have complained that all the promises of DirecTV turn out to be futile. Whatever the company offers is never honored. In fact, while signing up with the company, the deals are different and post subscription, it changes. This is to reassess the fact that as always, the satellite TV company i.e. DirecTV enjoys a ride over its subscribers, once they are into the contract.

Another glaring incident has proved this once again. A DirecTV subscriber has alleged that while entering into a contract with the provider, he was promised that he would receive packages at a promotional price, which was denied later by a manager when he called up. He spent nearly an hour on the phone but without any help. In fact, the billing specialist told him that he will have to call back DirecTV once again, when his promotion is over is over to find out whether he will receive promotional price offers, which he was ‘promised’, while signing up with DirecTV. Moreover, he couldn’t downgrade his services before his premier offer expired, which was again promised to him in the beginning.

The subscriber is upset with the satellite TV giant, for the company always takes consumers for granted. He is irritated and wanted to share his bad experience with DirecTV with everyone. In fact, he is of the view that no one should ever take DirecTV to enjoy satellite TV services.

Satellite TV providers like DirecTV are not expected to follow mismanagement and deceptive practices in businesses. In fact, any business organization should keep up with the fair trade policies and consider consumers to be extremely significant. However, DirecTV is taking customers for granted and utilizing them to its advantage. One of the DirecTV subscribers has complained that DirecTV followed programming goof up with them. They had subscribed to some premium packages whereas the company had programmed them with some inferior pack, which came as a jolt for them.

Moreover, when they got the installation, it took the entire day, since the technician was not proficient in his task. To add to the fuel was when they found out two days later that there was some problem with the reception. And while inspecting, they noticed that their satellite dish was old. This really upset them for they had not expected DirecTV, a popular satellite TV provider to rope them into a big time scam, even after paying what was asked of them.

In fact, even after replacing the receiver, the subscriber still had issues with it. He would lose reception for an entire day every week. And when he complained the same to the customer service department of DirecTV, they would always come up that maintenance excuses. Now, the subscriber feels that had he known that several problems would arise with DirecTV, then he would have never subscribed to it.

To give you the complete information of the incident, the father of the subscriber is a senior citizen. DirecTV was installed in his house, and the technician asked for some extra money. However, when he asked the reason, he was not explained. Moreover, he was also not told anything about the DVR, which was not provided.

A couple of days later, then the subscriber told his father to inquire about the DVR and to his surprise he was told that another $250 will be required for the same. Finally, the subscriber called up the customer services representative to find out the reason for non-delivery of DVR and the excessive charges. However, the rep did not care to offer reasonable explanation, which ultimately proves that DirecTV pays no heed to the needs of senior citizens of the country. This is really disheartening.

In any country, we find companies coming up different schemes exclusively meant for elders of the nation. Whereas, DirecTV on the contrary showed disrespect to senior people, which is just not right on the part of a satellite TV giant. It not only charged elder citizens excessively, but also ill-treated them, which is unethical.