DirecTV, one of the well known satellite TV providers in the United States has tricked another consumer in the nation. There have been several complaints already lodged against this provider which seems never ending with many more coming in. The satellite TV giant has been also fined for its malpractices and it has also been asked to compensate those who have been cheated. Well, yet there are allegations pouring in focusing all the goof ups of DirecTV and bringing to forefront how the company is using customers to its advantage!
In this incident, the consumer has complained that in spite of repeating the fact that he will not be able to afford to more than $29.99 deal, actually it turned out to be something different. While signing up with DirecTV, the consumer had confirmed the monthly rental several times with the customer representative, who said that he will be enrolled into $29.99 offer. The subscriber even explained this clearly that he would not be able to pay anything more than this as a subscription.
In addition, he told them he required 2 receivers within the same price range so that he can watch satellite TV in his bedroom as well. In fact, even to this the DirecTV rep confirmed that he would receive everything within $29.99 and will not be required to pay anything more. According to the consumer, “I questioned this again and explained to him that I didn’t want any surprises and I didn’t want to agree to something on the phone and get a bill for something totally different. He assured me that this would not be the case.”
However, even after repeated requests and confirmations, everything was in a topsy turvy, when the installation was completed at his place. When he called up, the DirecTV rep told him that they would not be able to provide him what was agreed to him. This was really upsetting was the consumer. He felt deceived, which he actually was! Now, the problem is that neither he can continue with the services nor can he disconnect DirecTV. And the bill that he received from DirecTV was around $400, which is pretty hefty!
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