DirecTV, a popular satellite TV provider in America has been uncovered now. People have complained against it for several misleading issues that it been resorting to for years. The company has been in news for awhile for all the wrong doings. It has cheated on its subscribers by offering channels, which it never aired. It unnecessarily deducted points from the cards, added credits when threatened for discontinuation. Moreover, there were several billing issues, problems with equipment, early termination fee, and lots more.
In fact, there was this aged lady who had to face all the troubles alone for DirecTV could not send any worker to fix her connection errors for an entire week. Since she was alone and her only companion in the house was TV, she had to face a lot of difficulties. This revealed poor customer services of DirecTV as well. Indeed, the satellite TV giant followed every unethical measure to cheat on its subscribers. Better Business Bureau has reported that it had received over 39,000 grievances against the company for deceiving them. Although the company enjoyed a huge consumer database, still it used unfair trade practices which pulled down the faith of subscribers even in big names like DirecTV satellite TV provider.
If you also fall in the category of deception, then you can immediately get in touch with the Attorney Generals of California. You can contact them on their website at www.ag.ca.gov/consumers/general.php or call them at 916.322.3360. Non-resident of California can contact AG in their state and find out the procedure and eligibility for restitution. You have time until June 9, 2011 to file a complaint with the AG.
So, do stand for your rights and speak against those who are trying to rope you in any kind of goof ups and malpractices. After all, you are the ultimate sufferer in their hands.
DirecTV, a leading satellite TV provider in the United States of America is deceiving consumers in many ways. Whether it is through promotions, advertisements or showing faulty subscriber database, the provider is sticking to malpractices to hold on subscribers. Yet another process is revealed now. Yes, the company is not following right means to offer packages at lowest rates, so that consumers can really save money with their subscription, but when the company feels that its huge subscriber database is going to be affected, it resorts to unfair means of offering credits to people so that they continue with the subscription.
Yes, a few instances have revealed that when consumers are threatening the provider of discontinuing the subscription, it offers credits to these subscribers. And if the subscriber is clever enough, then he can well bargain with the customer care agent of DirecTV and even pick the best deals from it. Now is the right time for you to utilize your best negotiating abilities, if you want to get one of the best packages ever and if at all, you want to continue with this satellite TV provider.
Though the process of getting best ever deal is easy, but the method followed in doing so is unethical. A company can definitely offer different schemes to its subscribers so that they continue with the services. But DirecTV is cheating on its subscribers. For it will not offer something if you are at the beginning of the commitment, it will only offer cash credits if your subscription is on the verge of an end. This mean to say that people who have recently subscribed to DirecTV will not get any offer to save money. It also means a lot of people are even unaware of this malpractice being followed by the provider.
If the company would have followed right ways of offering deals to consumers, then its options would been open to all! But this is not true of DirecTV. It is still finding ways that are unfair and corrupt and is deceiving people at large.
Every business needs strong customer base to sustain in the competition and to grow further. And to retain customers, business houses follow various means. Some concentrate on improving the quality of their products/services to woo customers, while others may try to bring down the product’s price so that more number of customers can afford those. You may also find several companies who have won the hearts of their customers through efficient and prompt customer care services.
Although the main objective is to satisfy the customer and increase the customer base, different organizations follow different maneuvers. However, as you already know it, everything is not neat and clean in the business world. While many organizations follow different practices to retain their customers, there are several others who choose wrong and unethical way to do it. Let’s have a look at it.
Customer Retention Malpractices are quite common in today’s business world. It often happens that to retain customers, organizations violate business ethics. For example, as a customer when you are unsatisfied with a product or services, you call up the customer care cell and express your willingness to discontinue the service; they will simply not let you do it. They would offer you huge credits and discounts so that you don’t go away.
In recent time, it has been noticed that DirecTV follows the same malpractice. When any customer is dissatisfied with DirecTV’s services or package rates and wants to move to other satellite TV providers, customer care cell just won’t let the customers go away. DirecTV wrongfully lure the customers with huge discounts and credits so that they stay with them. It is a completely unethical activity that leads to price discrimination among the customers.
So who are the sufferers? Certainly and unfortunately, it’s the customer. You never know that whether the price that you are paying for the services are justified or not. You might be paying higher amount than many others. It’s your hard-earned money that is going in waste, only because you aren’t bargaining with the company. And it is a shocker for any customer. You can’t blame a customer if s/he loses faith on the organization, which follows these malpractices.
So, it is the high time you become aware of these unethical activities and raise your voice when you come to see it. Say a big ‘No’ to Customer Retention Malpractices – play your role, as a customer, to keep this business world a clean one.
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